SHIPPING & RETURNS
Customer satisfaction is our highest priority. If you have any problems with your purchase, please contact us at info@ellebymima.com.
SHIPPING
Orders are processed between 2-4 business days. After your payment is authorized and verified, it can still take up to two days to process your order. Elle by Mima will contact you if additional information is needed for card verification or if any item goes out of stock unexpectedly. Some orders may be split into more than one package and shipped separately.
All orders placed on a Friday after 12 pm will not be processed until the following Monday. We operate Monday-Friday 9am - 5pm EST, except on Major Holidays. Pre Order sales will be shipped on the date announced in the product description. If for any reason the date of shipping changes customers will be notified via email.
After an order is shipped, you will receive a shipping notification email that will notify you of the carrier we've used to ship your order and the different tracking options available for your order. Please allow up to 24 hours for the system to update. You will receive your order anywhere from 5-15 business days from the date that it is shipped out, not necessarily from the date it's placed.
Keeping in mind that this is just an estimate, and it doesn't include weekends and holidays; your order will be shipped out either from the United States.
Elle By Mima is not responsible for lost or stolen packages that are confirmed as delivered; customers are responsible for any lost, stolen, or damaged packages.
Customers placing orders for International shipping agree to pay all taxes and customs duties when the package arrives in said country. Packages subject to customs may take extra time to be delivered, please keep this in mind when trying to estimate a delivery date. Elle By Mima is not responsible for these or any additional costs.
RETURNS & EXCHANGES
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a credit store or exchange.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, make sure you send a Return Request to info@ellebymima.com explaining the reason for your return. Once approved, a Return Confirmation email will be sent with the Return Label, and you may proceed to send your item(s) back to us.
Return the item(s) to:
200 BLVD De La Fuentes 05 San Juan, Puerto Rico 00926.
Once the return is accepted, make a separate purchase for the new item.
Items sent back to us without first requesting a return will not be accepted.
Elle by Mima DOES NOT accept any returns or exchanges in cases of:
- Items without proper tags attached or without their proper packaging or boxes. Items must be unwashed and unused.
- Altered or after sale damaged items.
- Swimsuits or any other intimates accessories.
Sale and Final Sale Items
All purchases made with a discount coupon code and sale items are Final Sale. These are not eligible for exchange or return.
Refunds
No money refunds are provided.
Non-returnable items
Gift card
Credit Store
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit store.
Any returned regular price items will be granted store credit for the amount of the original purchase through a Gift Card provided via email.
30 days will be provided to use said store credit.